Frequently Asked Questions

How do I proof my photos online?

The following video will show you how to proof your photos online:

How do I download photos?
To download your images, please follow the following instructions:
1. Click on the above link FROM YOU COMPUTER (mobile devices and tablets will be able view, but NOT able to download).
2. Enter password
3. Click on an image
4. Click “buy”
5. Click “downloads”
6. There is only one option here
7. Add all images to your cart by clicking the “all” tab on the left
8. Follow the prompts which include setting up an account
9. Once you have checked out, an email with the download link will be sent to you
10. Click the link from you email and click “download”
If you have further question, please feel free to give us a call: 801-472-9526
What happens if it rains?

Sometimes we do run into the situation where weather is an issue. If there is rain, wind or some other weather issue at the agreed upon beach we are almost always able to move our event to another location where the weather is better. If there is no other location that is suitable for the event on the date agreed on, we can always reschedule to a different day. In the many years that we have been doing this we have only had to reschedule a handful of events, so this is a rare situation.

What is your policy on deposits?

By paying the deposit you are agreeing to the terms of the agreed upon package. Your confirmation will be emailed to you within 48 hours of paying the deposit.  All deposits are NON-REFUNDABLE. The deposit is the minimum amount for us to reserve the date for you. We often do have the ability to move your event to a different date if needed. There may be a change fee to do so.

Do you have a travel fee?

Yes and no. For the south and north sides of Maui there is no travel fee. Unless otherwise stated in your agreement, we do charge a travel fee for shoots at any other location. For current travel fee rates please feel free to contact us.

Do you have a question for us?

We would be more than happy to answer any of your questions either by phone or e-mail.