Frequently Asked Questions
How do I proof my photos online?
The following video will show you how to proof your photos online:
How do I download photos?
What happens if it rains?
Sometimes we do run into the situation where weather is an issue. If there is rain, wind or some other weather issue at the agreed upon beach we are almost always able to move our event to another location where the weather is better. If there is no other location that is suitable for the event on the date agreed on, we can always reschedule to a different day. In the many years that we have been doing this we have only had to reschedule a handful of events, so this is a rare situation.
What is your policy on deposits?
By paying the deposit you are agreeing to the terms of the agreed upon package. Your confirmation will be emailed to you within 48 hours of paying the deposit. All deposits are NON-REFUNDABLE. The deposit is the minimum amount for us to reserve the date for you. We often do have the ability to move your event to a different date if needed. There may be a change fee to do so.
Do you have a travel fee?
Yes and no. For the south and north sides of Maui there is no travel fee. Unless otherwise stated in your agreement, we do charge a travel fee for shoots at any other location. For current travel fee rates please feel free to contact us.
Do you have a question for us?
We would be more than happy to answer any of your questions either by phone or e-mail.